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Shipping & Returns

Shipping:

  • The customer is responsible for all additional shipping costs that may occur from an incorrect address or refused shipment.
  • There is no shipping services on Saturday, Sunday and National Holidays. All orders on weekend and National Holidays will be shipped on next business day.
  • If a package is returned to our facility without reason, we may contact you via the telephone to resolve the issue in a timely fashion.
  • Ri-vier does not pay for international duty taxes. If a shipment incurs any such charges the customer is responsible.
  • When the order is placed and paid, we ship the end of next business day.
  • Shipment takes about 1 to 9 business days to addresses out side The Netherlands. Within The Netherlands shipment takes about one to two days. See the below chart  
  • Usually we ship within 24-36 hours after payment is confirmed by our bank (if product is in stock at our warehouse)
  • If Product is out of stock we ship within 1 to 6 weeks (product is out of stock at our warehouse, and has been ordered from the manufacturer). Generally it will take 1 to 3 weeks .

On shipment when select "Shipping without track and trace."

  • Ri-vier cannot held responsible when the local postal service will loose the envelop.
  • The customer cannot ask for a refund when the order is not delivered.
  • All responsibility lie at the customer.
  • If the customer do not want held response for the shipment the customer needs to select the normal shipment method what is with track and trace.

Estimate shipping time in business days:

Delivery time in  
business days Country
2-4 Austria
1-2 Belgium
4-9 Bosnia and Herzegovina
4-7 Bulgaria
4-6 Croatia
3-5 Czech Republic
2-4 Denmark
3-5 Estonia
3-5 Finland
1-4 France
1-3 Germany
5-8 Greece
2-4 Hungary
4-6 Iceland
3-5 Ireland
2-5 Italy
3-5 Latvia
2-4 Liechtenstein
4-5 Lithuania
1-2 Luxembourg
3-4 Monaco
1-2 Netherlands
4-6 Norway
3-5 Poland
4-6 Portugal
3-5 Romania
4-9 Serbia
3-5 Slovakia
4-6 Slovenia
3-5 Spain
2-5 Sweden
2-5 Switzerland
2-4 United Kingdom
Unknown All other countrys.
As we will ship this per local postal service (with track and trace and <= 20Kg)

Additional info for Norway
To get the order past customs we need your VAT number of your company. If you are a private person, please send us you Personal ID number.
We have to put this number on the Invoice to get the order past your customs. Customs what to check if there is a real person or company where the order is shipped to.
Please provide us with your number when order. You can put this in the comment field when checking out. We will ship when all info is complete and the order is paid.


Return Policy

You have a cooling-off period of 14 days if you actually want the ordered products. These products you can return within 14 days of purchase provided that the products are unopened and in original condition and at your expense. For returning is governed by the terms that can be read here below.

All returns to Ri-vier are subject to the following conditions:

  • All returns must be accompanied by a RMA number. You may request an RMA by email to info@ri-vier.eu
  • All returns shipment cost will be paid by the customer. The resending of (repaired or new) items will be paid by Ri-vier.
  • Clearly mark your RMA number on the packing.
  • ALL of the Original Packaging; Case, Booklets, Liner Notes, Discs, etc. should be included.
  • The products must be unused and in state of new.
  • Shipping and payment Charges are not Refundable.
  • If it's customer reason to return product, the item must be returned in a month since the day of purchasing. 30% of total product cost will be charged as restocking fee.
  • For repairs we do not need Original Packaging but this will be a save way to ship. Case, Booklets, Liner Notes, Discs, etc will be handy for us so please include this if you have.
  • You are responsible for Duty Taxes and Shipping to Ri-vier.
  • If the claim is justified we will ship the repaired or new product at our cost back to you.
  • For return of unjustified claims we charge you the shipping costs AND surcharge research costs of 25 EUR excl VAT.
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